Beaches Therapy Group Privacy Notice

Statement of Information Practices

Beaches Therapy Group believes that the information we receive about our clients deserves to be treated with respect and that privacy must be protected.

We collect your personal health information to provide assessment and therapy services. The information that we collect may include a client’s name, date of birth, address, health history, family history, records of visits to us and the care received during those visits. We also collect background information with respect to our clients and their family members to the extent that it is relevant to the provision of therapy services. This is considered your personal health information (PHI).

In Ontario, the Personal Health Information Protection Act (PHIPA) is a health privacy law that governs the manner in which personal health information is collected, used and disclosed within the health sector.

Beaches Therapy Group and all of its employees and agents must follow this law with respect to the handling and safeguarding of your personal health information (PHI).

We are committed to keeping your personal health information private and secure.

Only employees who need to see your personal health information are allowed to access it. We assume you agree (consent) to share your information with therapists and trainees involved in your care. We will ask for your consent before we collect, use or share your information for any reason other than our stated activities or those authorized by PHIPA or law. You have the right to withdraw or change your mind if you have previously given us permission to use or disclose your PHI.

As a client at Beaches Therapy Group, you have the right to know how we collect, use and share your health information, as well as how you can access it.

We may collect, use or share your personal health information for the following reasons:

to provide direct client care,
to obtain payment for services,
to conduct quality improvement activities (such as sending satisfaction surveys),
for teaching,
for compliance with legal and regulatory requirements,
and as permitted or required by law.

Your PHI is kept in accordance with our retention policies and as required by law. Otherwise it is destroyed, erased, or made anonymous.

You also have the right to:

see and ask for a copy of your record of personal health information (PHI)
ask us to make corrections to any inaccuracies or incomplete PHI,
be told if your PHI is lost, stolen or shared with someone without authorization.

Privacy Rights and Children

PHIPA affords the same privacy rights to children, so long as they are deemed capable to make their own decisions about the collection, use and sharing of their health information. Where there is disagreement between the capable child and a parent, it is the decision of the capable child that prevails.

There are legal exceptions in certain circumstances where we are obligated to share information without client consent. Some of these include, but are not limited to, the suspicion of child abuse or neglect, or where we have reason to suspect harm to a client or others.

At Beaches Therapy Group, we are committed to ensuring our client’s privacy rights are met and that they receive the best care possible.

For more information or to exercise your rights, which are subject to some exceptions, please contact:

Privacy Officer at Beaches Therapy Group, 390 Victoria Park Ave, Toronto, ON M4E 3T2, Phone: 647-484-8622, email: [email protected]

As you browse Beaches Therapy Group page, advertising cookies will be placed on your computer so that we can understand what you are interested in. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. To opt out of cookies, find and select the settings tab of your internet browser and click “block third party cookies and site data” or de-select the “accept cookies” box.

Any individual may submit a concern or complaint about Beaches Therapy Group’s information practices to the Information and Privacy Commissioner of Ontario by contacting:

Office of the Information and Privacy Commissioner/Ontario, 2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8 Phone: 416-326-3333 or 1-800-387-0073, email: [email protected]

Beaches Therapy Group – Video Surveillance Policy

Effective Date: April 9, 2025

Purpose

Beaches Therapy Group is committed to providing a safe and secure environment for our clients, staff, and visitors. As part of our facility management strategy, we have implemented limited video surveillance in the lobby of our clinic to deter and respond to security concerns.

Scope and Location

Video surveillance is used only in non-clinical, public-facing areas of the practice, such as the reception areas and waiting rooms. There are no cameras in any therapy rooms, washrooms, or private offices. Surveillance is overt, not hidden, and does not involve audio recording or facial recognition technologies.

Legal Authority

This surveillance program is conducted in compliance with:

The Personal Health Information Protection Act (PHIPA)
The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)

It is considered necessary to the proper administration of a lawfully authorized activity—namely, the security and safety of our premises.

Collection and Use of Information

Images captured by surveillance may contain personal information (e.g., identifiable images of individuals). These recordings are:

Used solely for safety, security, or investigation of incidents;
Not monitored in real-time, except under specific circumstances;
Not used to evaluate staff performance or client behaviour.

Footage will only be accessed by authorized personnel and used for the stated purpose or as required by law (e.g., a request by law enforcement)

Retention and Storage

Video recordings are retained for a maximum of 30 days, unless an incident requires further review or investigation. After this period, footage is securely deleted.

All surveillance data is stored in Canada on a secure, access-controlled system that complies with industry standards for privacy and encryption.

Signage and Notice

Clear signage is posted at all monitored entrances and relevant areas to notify individuals of the presence of surveillance. Information about the legal authority for collection and the purpose of use is available upon request and published on this website.

For more information or questions about our video surveillance policy, please contact: Rebecca Loucks, Privacy Officer, [email protected]